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Return & Refund
Under normal circumstances, Return & Refund of product is not available excepts:

If any product proves to have been delivered or provided for pick-up in a damaged condition, expired, omitted in the delivery/pick-up, or if a wrong product is delivered/ provided for pick-up. Please login to [My account>order history] for Return & Refund request within 14 days of receipt of the delivery or pick-up.
(Note: Return & Exchange an item is not available for Macau Click & Collect service, please contact Customer Service for assistance.)

Customers can also contact Mannings Online Store Customer Service for the return & refund request via WhatsApp service no: (852) 5423 2088 or by email to CS@mannings.com.hk for assistance.
Hong Kong delivery
Home Delivery
  • FREE delivery to Hong Kong upon net spending of $399 or above.
  • For order amount below $399, $45 delivery fee will be charged.
  • Home delivery in 3 working days at the earliest (actual delivery time will be subject to the notification via SMS & Email).

Click & Collect
  • Customer can enjoy free "Click & Collect" service to Hong Kong store upon net spending of HK$50 or above.
  • Over 250 "Click & Collect" stores are available.
  • Collect at store in 2 working days at the earliest (pick-up notification will be sent via SMS & Email).
Macau delivery
Click & Collect
  • Customer can enjoy free Click & Collect service to Macau store upon net spending of HK$100 or above.
  • Collect at store in 3 working days at the earliest (pick-up notification will be sent via SMS & Email).
  • Some free gift promotions are not applicable to Macau delivery, please refer to the terms and conditions for more details.

Origin

Canada

Product Description

This formula has a larger molecular weight than other alpha hydroxy acids, which results in a slower, more balanced distribution.

Skin Type

All skin types (Do not use on sensitive, peeling, or compromised skin.)

Ingredients

Propanediol, Aqua (Water), Mandelic Acid, Glycerin, Dimethyl Isosorbide, Sodium Hyaluronate Crosspolymer, Tasmannia Lanceolata Fruit/Leaf Extract, Pentylene Glycol, Polysorbate 20, Sodium Hydroxide, Ethylhexylglycerin, 1,2-Hexanediol, Caprylyl Glycol

Apply once daily, ideally in the evening.
The formula can be diluted with other products to reduce strength until skin develops tolerance.
Do not use on sensitive, peeling, or compromised skin.
Avoid the eye contour and contact with eyes.
Contact of the product with the skin must be of limited frequency or duration.
If irritation occurs, rinse off, cease use, and consult a physician.
Use only as directed on unbroken skin.
Patch testing prior to use is advised.
Keep out of reach of children.
Do not use with: Copper Peptides, Direct Acids, Direct Vitamin C, EUK, Niacinamide Powder, Peptides, Retinoids.
Sunburn Alert: This product contains an alpha hydroxy acid (AHA) that may increase your skin’s sensitivity to the sun and particularly the possibility of sunburn.
Use a sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterwards.


We kindly ask you to read our Disclaimer and follow the instructions below carefully:

Individual customer experiences with our skincare products may vary with respect to both effectiveness, and potential adverse reactions. Individual results may vary depending on skin type, sensitivity, age, skincare products combinations, skincare history, as well as how the products are applied and stored.

We are not liable for any individual reaction to any particular ingredient. Prior purchasing and using any The Ordinary products, remember to carefully read all instructions, labels, ingredient lists, and follow the directions for use. If you have a specific skin condition, allergy or sensitivity, do not use ingredients that may trigger a reaction. A patch test is recommended before using our products. If irritation occurs, rinse off, cease use, and consult a physician.

We accept no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.

Please follow product's storage instructions carefully. We are not liable for any individual reaction caused by a spoiled, destroyed or defective product due to being improperly stored while in customer's possession.

There are sometimes unknown individual risks and circumstances that can arise during use of our products that can influence or reduce results. We are not responsible for your personal actions or choices before, during or after using any of our products. You understand that any use of any product, suggestion, recommendation, information is at your own risk, with no liability on our part. You accept full responsibility for your use, or non-use, of any information provided by us through any means whatsoever. Your use, or non-use, of this information is at your own risk, and you absolve us of any liability or loss that you, or your family, or children (if applicable) or any other person, may incur from your or their use or non-use of the The Ordinary products, or information provided by us. If you have any concern, please consult a physician or any other medical specialist.

Returns & Refunds


Under normal circumstances, Mannings would not accept any request for return or refund of Products.


If any product proves to have been delivered or provided for pick-up in a damaged condition, expired, omitted in the delivery/pick-up, or if the wrong Product is delivered/ provided for pick-up, please login to Mannings.com.hk>My account>order history>looks up the transaction and raise the refund request within 14 days of receipt of the delivery or pick-up. Customer can also contact our Customer Services for the return request by sending email to CS@mannings.com.hk.


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