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Methods to Search for Products on the Mannings Online Store:
Methods to Search for Products on the APP:
You can follow the steps below to complete your order:
Check-out as a Guest:
Check-out as a Member:
Once your order is confirmed, you will receive a confirmation via email, on-site notification, or a push notification from the Mannings App*. You can also view the order details" by clicking "Order History" in "My Account".
*Applicable to users who have enabled Mannings App Push Notifications.
You can choose "Collect in store" if you spend $50 or more (after discounts, promotions and coupon codes applied). There are no service fees or delivery fees.
Mannings currently only accepts pick-ups from stores located in the Hong Kong Special Administrative Region.
After receiving the confirmation email, Mannings will send you an email or SMS within 2-5 working days to notify you when to pick up your order. Customers must collect their order within 7 days of receiving this notification.
Deliveries may be affected by holidays (e.g., Christmas, Chinese New Year, and Easter). Additionally, deliveries will be rescheduled if a typhoon signal number 8 or above, or a black rainstorm warning, is issued.
Customers must collect their order within 7 days of receiving their pick-up notification (via SMS or email); otherwise, the order will be returned and discarded.
For information regarding the addresses and operating hours of Mannings stores, please click on "Store Locator" in the navigation bar at the top or bottom of the webpage for further details.
Online Purchase Store Pickup Process
Step 1. Select "Click and Collect" on the checkout page; you can choose from over 250 pickup locations.
Step 2. After order confirmation, a pickup notification will typically be sent via email or SMS within 2-5 working days.
Step 3. During the business hours of the selected pickup location, you can easily collect your order using the pickup notification received via SMS or email.
Please note:
Free Home Delivery for orders with a net price of HKD399 or above (applicable to the final amount after deducting discounts, eCoupons and promo codes), orders with a net price below HKD399 will be charged a shipping fee of HKD45.
Under normal circumstances, deliveries will take at least 3 working days. Delivery times are Monday to Friday 9AM - 8PM; Saturday 9AM - 6PM. No delivery services on Sundays and public holidays. Deliveries could be affected due to holidays (e.g. Christmas, Chinese New Year and Easter). Deliveries will be rescheduled if the typhoon signal number 8 or above or the black rainstorm warning is hoisted.
Yes. Under normal circumstances, customers will receive an SMS notification the day before or the day of the delivery. Please be aware that customers will also receive a telephone call 30 minutes before delivery.
Mannings Home Delivery is available only for Hong Kong Island, Kowloon, and the New Territories of the Hong Kong Special Administrative Region. We do not deliver to outlying islands or Discovery Bay. Deliveries are made Monday to Friday from 9 AM to 8 PM and Saturday from 9 AM to 6 PM. There are no delivery services on Sundays and public holidays.
Delivery service is not applicable for locations in buildings without functioning elevators. If there is no elevator, free delivery will only cover the first two floors. An additional charge of $10 per box will apply for each floor above the second floor. If the building's elevator cannot be used when your order is delivered, we will reschedule the delivery.
If the delivery address is within the area of village houses or small houses, the logistics company usually arranges delivery at the entrance or intersection where parking is available. You will receive a phone call before the delivery.
Customers must confirm receipt of the order electronically. If customers request that the delivery be placed at the door or collected by the management office or reception, and this results in the loss or damage of goods, Mannings will not provide compensation.
The home delivery service does not cover areas outside of Hong Kong. Currently, the delivery service from Mannings" official online store is limited to Hong Kong Island, Kowloon, and the New Territories of the Hong Kong Special Administrative Region. For delivery to mainland China, please use our WeChat Mini Program "Mannings Cross-Border Mall" for purchases.
For Customers Checking Out as Mannings Official Online Store Members: Customers can cancel their order themselves within 15 minutes of successfully placing the order by going to "My Account" > "Order History" > "View Order." Orders cannot be cancelled after 15 minutes.
For Customers Checking Out as Guests: Customers must contact Customer Service to arrange for order cancellation within 15 minutes of successfully placing the order. Orders cannot be cancelled after 15 minutes.
After the order is confirmed, ordered products cannot be changed.
Once an order is confirmed, the delivery address cannot be changed. Should you find your personal information is wrongly placed, please contact Customer Service immediately.
Customers Checking Out as Mannings Official Website Members - Apply for a Refund Online
Step 1: Click on "My Account" > "Order History" at the top of the webpage, find the order you want to refund, click on "View Order" > "Refund".
Step 2: Select the quantity of the products you wish to refund and choose a reason for the refund. Customers selecting "other" must provide detailed reasons in the comments section. Once completed, click "Confirm Return Order".
Step 3: Preview the products, quantities, and reasons for the refund. If everything is correct, click "Submit Request".
Step 4: Send the order number and relevant product photos to CS@mannings.com.hk.
Step 5: After verifying your application, a confirmation of the return request will be sent to your email address. Please use the original packaging to properly pack the items to be returned, put them in the Mannings box, print the return label in the email attachment, and paste it onto the box. Our customer service team will arrange for the courier company to contact you to pick up the items.
Step 6: After receiving the returned product, we will process the refund arrangement immediately. Upon verification, the refund will be made in the same form of payment originally used to make the purchase and to the same account.
The processing time of the refund varies depending on different banks. Typically the refund would take 2-4 weeks from when we receive your returned items.
Customers Checking Out as Guests
Please contact Customer Service to arrange follow-up.
Yes. The invoice will be sent with the shipped/ ready for pick up email notification.
Mannings Online Store is committed to providing customers with a wide selection of goods. As we continue to replenish and update our stocks, more goods will be available online for purchase. If you can't find certain products in the online store, you can contact Customer Service, or visit a nearby Mannings store to enquire.
Original prices remain the same, but to provide more benefits to our customers, Mannings Online Store and physical stores will regularly launch various limited promotional activities for customers to choose from.
Under normal circumstances, the products we sell have a shelf life of no less than four months. Due to different batches or varying expiration dates of products, please refer to the packaging for the actual expiration date upon receipt of the product.
Register as a Mannings Official Website Member
Step 1: Click "Login or Register" at the top right of the website and select "Create Account".
Step 2: Enter your personal information.
Step 3: Read and check to agree to Mannings' Terms of Use, Personal Data Collection Statement, and Privacy Policy.
Step 4: After clicking "Create Account," you will receive a text message with a verification code. Enter the code to complete your registration.
*Please note that the email address and phone number cannot be changed after registration. Please carefully check the information you enter before clicking "Create Account".
Step 1: Download the Mannings App from the Apple App Store or Google Play Store.
Step 2: Open the app and select "Login" or "Register as a Member" under "Account".
Step 3: Enter your personal information.
Step 4: Read and check to agree to Mannings' Terms of Use, Personal Data Collection Statement, and Privacy Policy.
Step 5: After clicking "Create Account", you will receive a text message with a verification code. Enter the code to complete your registration.
Please note that the email address and phone number cannot be changed after registration. Please carefully check the information you enter before clicking "Create Account".
Member account is the same in between website and Mannings App. If you are already a member of Mannings Online Store, you can use your registered mobile number or email address by entering multi-factor authentication to log in to your member account
(a) Text from image (b) One-time password
Password Reset Process
Step 1: Click on "Forgot Password" on the login page.
Step 2: Enter your registered mobile phone number or email to reset your password.
When you enter the mobile phone number to reset the password, your phone will receive a text message containing the verification code. Enter the verification code and the new password to reset the password.
When you enter an email address to reset your password, the system will send a password reset link to your email address. Please click the link to reset your password.
Previous passwords can no longer be used as a new password.
You may have entered an incorrect email address or mobile phone number (please include the area code, e.g., +852) during the login process, or the password may be incorrect. You can use the "Forgot your password" function. If the problem persists, please contact our Customer Service department at CS@mannings.com.hk.
Update Personal Information
Go to "My Account" > "Personal Information" to modify your last name, first name, and date of birth. Email addresses and phone numbers cannot be modified.
Update Saved Delivery Addresses / Add New Address
You can click on "My Account" > "Delivery Addresses" to update your stored shipping address or add a new address.
Email Communication Preferences
You can update your subscription options under "My Account" > "Preferences".
Change Password
Update your password by going to "My Account"> "Update Password", and enter your existing password and a new password. *Previously used passwords cannot be used as new password.
Go to "My Account"> "Order History" to check the status of your order and details of your past orders.
If you have not received the one-time password, please check your mobile settings, ensure that mobile data and data connections are enabled, and verify that the registered phone number is entered correctly before clicking "Resend OTP"
Some users may be affected by the platform's message filtering features and may not receive the one-time password. We recommend trying the following solutions:
For iOS Users:
It is recommended to go to "Settings," search for "Messages," enable "Filter Unknown Senders," and then check "Messages" for any junk messages.
For Android Users:
Please check if Google Messages has marked any messages as "Spam".
If the problem persists, please contact our customer service department for assistance.
Please note that some dual-SIM phone users may be unable to receive the one-time password. If the issue continues, please reach out to your mobile network provider.
You can log in to "My Account" and select "Promotional Message Preference" in "General Settings" to customize the promotional messages preference (including: email, SMS, WhatsApp Messenger, Phone and Notification Center).
Yes, enter and link your yuu ID when you checkout at Mannings Online Store, you will earn a minimum of 1 Point for each $1 spending this is the Base Points. The following products are exclude from base points earning including , Mannings Gift Voucher purchases, stage one infant formula milk powder, Phone cards, plastic bag levy, EPS easy cash , Mannings Online Store delivery charges, Octopus reloading services, Macau pass reloading services .
Mannings Online Store accepts the following payment methods: AlipayHK, Alipay, Octopus, PayMe, WeChat Pay HK, and credit cards (Visa and MasterCard).
Note: Please do not refresh or open a new page during payment, as it may result in the order not being created. For credit card payments, customers may need to open their banking App to confirm the payment.
Mannings Online Store accepts only prepaid orders and currently does not offer cash-on-delivery services.
Under normal circumstances, customers will receive a confirmation email within 15 minutes after their order is confirmed. If you do not receive a confirmation email, please contact Customer Service for assistance.
Redeem eCoupons: Go to the "eCoupons", select "Online Coupons", browse, and click "Claim".
To view claimed eCoupons: Go to "Account" , tap "My eCoupons". Select "Online Coupons" to browse through your eCoupons by category or expiration date.
For detailed instructions, please refer to the "Coupon Wallet Tutorial" within the app.
Go to eCoupons page and selected "In-store eCoupons", click "Claim". eCoupons are added to My Account automatically.
*"In-Store Coupons" are only available for users who have downloaded the Mannings App to claim through the mobile app.
STEP 1: Go to "Account" , select "My eCoupons"
STEP 2: Select "In-Store Coupons" to browse through your coupons by category or expiration date. (Once you have selected "Use Now", the In-Store Coupons must be used within 15 minutes. If you wish to save the In-Store Coupons for later use, please select "Later".)
STEP 3: Tap "Use Now" and show the barcode to the cashier to redeem the In-Store Coupons.*
* Important note: If you confirm to exit, the store coupon status will change to "Used" and cannot be redeemed again.
Access to "My Cart" and click "+Use coupon code/Online Coupon" at the bottom of the page. You may enter coupon code or click "Check My Online Coupon", selected the eCoupon and click "Apply". The discount will be shown in My Cart if applied successfully.
Enter your email address at the bottom of the homepage to subscribe to Mannings' Newsletter to get the latest promotional news and offers. You can also open the App, click to "Promotional Message Preference" under General Setting in "Account". Enable the notification option. Then you can receive the promotional message via selected channels.
Mannings Online Store will never ask customers to click on links to provide account information through any channel. Please do not connect to suspicious websites or download attachments from hyperlinks in emails, SMS messages, or websites. Do not enter personal information, credit card details, 3-digit security codes, or one-time passwords into unknown applications or websites.
Mannings has applied to Office of Communications Authority to become a Registered Sender under the SMS Sender Registration Scheme ("Scheme") and has successfully registered its SMS Sender ID (Registered SMS Sender ID: #Mannings) with effective date on 11 June 2024. Under the Scheme, only companies or organizations being Registered Senders are able to send text messages using their Registered SMS Sender IDs starting with prefix "#".
Mannings Online Store will only collect personal data when you complete the registration as our member and under payment page for the transaction information. For example, we collect your personal data when you complete your User Account application, when you purchase a product, when you send us emails or when you browse our Site. For more details, please visit "Privacy Policy" .
We take the confidentiality and security of your information seriously. We take all reasonable steps, including the implementation of technical and physical security measures, to ensure that all your personal data held by us is kept secure and safe from any loss or unauthorised disclosure, use and modification. All transactions under the terms and conditions of this Privacy Policy are based on the encryption of data exchanged between you and us on our secure Site. For more details, please visit "Privacy Policy". In order to protect the security of your account and credit card, please do not disclose sensitive information such as your account number, password, credit card or security code to unauthorized persons.
You can check the latest version in the Apple App Store or Google Play Store and follow the instructions to "Update" to the App.
You can enjoy the following privileges via Mannings App, including:
- Optimize the interface to improve user experience - Enjoy In-Store Coupons - Enable "Barcode scanner" to view product information in stores - Receive the latest promotion information
You can download the Mannings App from the Apple App Store or Google Play Store. Please select "Log in" or "Sign Up" under "Account" and follow the procedures shown on the page to complete the registration. For details, please refer to the tutorial page "How to shop".
You are required to register as a Mannings Online Store member before you checkout via Mannings App. You can checkout as a member or guest at Mannings Online Store website (https://www.mannings.com.hk/).
Push Notification is an optional service offered for free. However, data charges (including roaming charges) imposed by your mobile service provider may apply, please consult your mobile service provider for details.
Yes, you can enable/ disable "Push Notification" at any time under Mannings App "General Settings > Promotional Message Preference".
You can open the "Account" via the Mannings App, select English or Traditional Chinese in "Language" under "General Setting".
You may not be able to receive Push Notifications due to network problems or inproper device settings. You are recommended to check the following:
- Ensure that push notifications are enabled. - Verify that your mobile device is connected to a stable Wi-Fi network or mobile data. - Confirm that your mobile device is set to allow push notifications.
Yes, you can download the Mannings App and log in to your account on the new mobile device. Follow the on-screen instructions to switch the service to your new device, and you'll be able to receive push notifications again.
Alternatively, you can visit "General Settings > Push Notification" to reset the notifications.
Yes, you only need to download the Mannings App on your new mobile device and log in to your member account to check the messages you have received in the past.
Please note that Android users may be unable to receive push notifications due to limitations on Google services in some countries or regions.
Please verify that the registration mobile number or email address and password you entered are correct, and ensure that your network connection is stable. If the problem persists, try resetting your password or contact our Customer Service department for assistance.
You can log in to "My Account" through the Mannings App, select "I want to delete my account", and submit your request. Please note that if you delete your account, all order history and collected coupons will be cancelled and cannot be restored.